Ashok V Got

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| map-marker New Delhi, Delhi

Terrible service and false promises for resolution

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I have been complaining for last three days and have talked to a dozen service agents of Airtel in this regard, My DTH has not been working for last three days. It shows no signal which could be due to clouds though there have been absolutely no clouds in the last one week.

On my complaints, first on April 22 service request no.

13117**** was generated and the person was to resolve it by 1000 Am on 23rd. No one came.

I complained again and the "dedicated" agent Sneha rescheduled it for 1800 hrs the same day. When no one came, I called up the service engineer Sunil Gupta at about 1800 and he said he was going home and would not take up the work.

I later found that this intelligent Ms. Sneha had put the date as 29.04 2024 (seven days later!

- do you not have a calendar in your offices?)

When I complained again, She rescheduled it again to April 30th!

- As per the SMS messages received by me.

I complained again the same day and the "dedicated" agent now promised that it would be resolved by 11 AM on 23rd. Again no one came and I called up again, to be promised by yet another "Dedicated" agent that the service engineer would surely come by 3 PM.

I again called few minutes back and now another "dedicated" Agent says engineer will sure come by 4 pm.

Is this the kind of service for which we have been paying so heavily?

Interestingly, even the service tickets raise do not have right details as informed by the "dedicated" agents!

I have never seen such deplorable condition at Airtel and am afraid Airtel would soon lose all its business!

I would soon be spreading information about this service in all social media circuits where I am a member.

If you are unable to provide service, kindly tell me so that I can look for other service providers.

Ashok Varma

Digital TV ids 303883****

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Cons:
  • No way to raise level of complaint

Preferred solution: Apology

User's recommendation: don't use airtel any more.

Amit D Ckv

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Can't able to download receipt of prepaid recharge

Airtel - Can't able to download receipt of prepaid recharge
Dear team, I have tried so many times to download to receipt of my prepaid ISD recharge bt the option is not available by Airtel thanks application. Al though your procedure to download the receipt are available on Google and steps provided by Airtel team only. Here I attech that screenshot of steps. Then why I can't make the download the receipt.? Are that steps wrong?.. No Airtel customer care executive helps me till now. So it's a big issue for me. I request you to please help me and reply. Regards, Amit Dhamecha 960146****
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Preferred solution: Receipt of prepaid recharge

User's recommendation: Wrong steps mentioned by Airtel

Ramchandrapatidar P

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Otp not recieve in internet banking

Airtel - Otp not recieve in internet banking
Airtel - Otp not recieve in internet banking - Image 2
Verification failed ok otp nhi aa rha hai p Please verification code prasent ok sir iam leove in Kuwait
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Aslam A Onz

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Mraslammraslam738@***.com

Airtel - Mraslammraslam738@***.com
Airtel - Mraslammraslam738@***.com - Image 2
sir. mera number 951936**** no network h mere mobail me sim card lga h fir no sim bta rha h kiyo sir .me kuwait m hu sir the big porablem
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User's recommendation: yes sir

Jay D Cuw

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| map-marker Papeete, Iles Du Vent

Roaming recharges

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Airtel - Roaming recharges
Airtel - Roaming recharges - Image 2
Hello This is jay dhanai Im a Airtel customer my mobile number is +91 9897* ***79 I live French Polynesia from one years my old plan about expire tomorrow so I recharge roaming plan 2997 but still not update that recharge can work this country or no if no how to get refund my money I recharge normal one please find the solution this transaction id 714860****19930****. Now I recharge my year plan so I want refunds my money I waste my 2997 rupees I wait wait but my recharge never update so I chose my old plan
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User's recommendation: Dnot do Airtel online recharge if you are out of country

1 comment
Davine Omu

BAD EXPRINCE

Glady Odb

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Verified Buyer
| map-marker Doha, Baladiyat Ad Dawhah

Roaming pack

Airtel - Roaming pack
Airtel - Roaming pack - Image 2
I put in a roaming pack of Rs 195 and it is not activated. It's been three-four hours, still not activated. I asked the main customer care to activate the roaming international pack.आप कपय मदद कर करन और रमग पक मर जलद स जलद एकटव करन वह अभ तक मर एयरटल धनयवद अब म उपयग कर रह ह उसम रमग पक नह बत रह ह एकटव और मर कम भ नह ह र
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User's recommendation: Roaming pack not active please active Qatar 195

Anonymous

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Verified Buyer
| map-marker Argavand, Ararat

Payment cancel and refund

Airtel - Payment cancel and refund
Airtel - Payment cancel and refund - Image 2
From harnakiyapankaj-1@***s UPI transaction ID 404039****64 Google transaction ID CICAgLDhIfqyZw Intermediary ID HGACP013E503******** Approval reference no. 72998**** Mobile number +91 8295* ***28
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User's recommendation: I'm pay wrong payment of India Airtel number

Joseph N Lxh

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Bundles dealay

Airtel - Bundles dealay
Airtel - Bundles dealay - Image 2
I bought my bundles through my mpesa number 079956**** and are still pending till now from 7.25 till now
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Preferred solution: Deliver product or service ordered

User's recommendation: Airtel is reliable

Naveen Kumar M Lrf

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Verified Buyer
| map-marker Front Royal, Virginia

Airtel Xstream Fiber 0441608****_wifi (balance has already paid )

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Airtel Xstream Fiber 0441608****_wifi (balance has already paid )
Airtel Xstream Fiber 0441608****_wifi. the balance has already paid .But still people are calling from airtel asking for payment. This is cheating. I want proper answer for it. you people are giving frustration to us.
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| map-marker Dhahran, Ash Sharqiyah Province

+966568****45

Airtel - +966568****45
Sir, I got the sim in my father's name, I made a recharge of 1 year last month on 10/2/2024 and why did you ban it, now how will it start or will the article return my money or will I spend my money in the future? please help me sir tell me what to do and how will it work
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Saqib J Skd

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Lost the sim .+918960****34

Airtel - Lost the sim .+918960****34
Dear sir my Airtel sim card is lost and I am in international roaming and I can't to com to India so how can I get my sim.
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Zubair B Ugc

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Number not working

Airtel - Number not working
Hi this is zubair banglawala i did paid my bill but my simcard still not working i maild many times but no reply mu number is 999822****
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Abhishek T Qcf

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844739**** number not working after 1799 recharge.

Airtel - 844739**** number not working after 1799 recharge.
Hi Team, I recharged +918447****98 with plan 1799 and now see no network on my phone. Please confirm the reason as soon as possible. Thanks Abhishek Tiwari
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Loss:
$1799

Preferred solution: after recharge with plan 1799 no network found on phone.

Doneshia Cjx

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| map-marker Doha, Baladiyat Ad Dawhah

My number is inactive

Airtel - My number is inactive
Airtel - My number is inactive - Image 2
Please reactive my mobile numbers 991269**** 707576**** 739653**** Please reactive my number i need your support thanks airtel team
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Mohd A Fnt

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Verified Buyer
| map-marker Mumbai, Maharashtra

Sim card start

Airtel - Sim card start
Airtel - Sim card start - Image 2
845198**** Please help this number very important 1½ Before I come Bahrain Hare Not available Network That's why I not recharge you given this number to anyone in Mumbai I need this number
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Amrita S Ukq

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Verified Reviewer
| map-marker Maputo, Cidade De Maputo

Not getting response of my emails

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I'm not getting signals on my airtel SIM from last two months and I'm trying continuously through emails to get in touch with airtel but every time I'm only getting automatic generated responses.
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